Refund Policy

At SR Style we want you to be completely happy with your purchase. If something is not right, this policy explains when and how you can get an exchange or refund.

Eligibility

• Report any issue within 3 days of delivery by contacting us on WhatsApp or at support@srstyle.com with your order/invoice number.
• Items must be unused, unwashed and in their original packaging with tags attached.
• Wrong item delivered, damaged in transit, or a verified manufacturing defect qualifies for a free exchange or a full refund.
• Change of mind is accepted for exchange only, and the delivery cost of the return is borne by the customer.

How to request

1. Contact us with your invoice number and clear photos of the item and packaging.
2. Our team confirms eligibility within 24–48 hours and arranges pickup or return delivery.
3. Once the item reaches us and passes inspection, your exchange ships or your refund is processed.

Refund method and timing

• Online payments (card / bKash / Nagad via SSLCommerz) are refunded to the original payment method within 7–10 business days of approval.
• Cash-on-delivery purchases are refunded by bKash/Nagad transfer to your provided number.
• Advance payments on cancelled orders are refunded in full if the order has not yet shipped.
• Delivery charges are non-refundable except when the return is due to our error (wrong or defective item).

Non-returnable items

• Items marked as final sale or clearance.
• Items damaged by use, washing, or alteration after delivery.

Questions? Message us on WhatsApp or email support@srstyle.com — we are happy to help.